JOB PURPOSE

The Accounts Receivables Team Lead (ARTL) is responsible for overseeing all operations related to bill payment, including, but not limited to, monitoring franchises, reconciling related account, and resolving transaction disputes. Responsible for the efficient operation of the Branches through effective leadership and supervision, and adherence to company policies and procedures, thereby ensuring that loss is minimised.

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KEY FUNCTIONS AND DUTIES

a) Ensures that the required lodgment reports are prepared by the Accounts Receivables Clerks (Bill Settlement) according to the established schedules.

b) Oversees the implementation of procedures, goals and objectives within the department.

c) Monitors the adherence and compliance to regulations, policies, and objectives.

d) Institute ways of improving the efficiency of work in assigned areas.

e) Prepares a variety of reports and mandated/related information on a daily and monthly basis.

f) Supervises, prepares, and maintains required accounting information and other supporting financial data.

g) Oversee the activation and deactivation of franchises as necessary, according to company procedures

h) Escalates potential risk and exposure to the nominated/required authority in timely and efficient manner.

i) Contributes to team working towards meeting assigned targets.

j) Ensures reconciliation of all franchise accounts are done on a daily and weekly basis.

k) Monitors and resolves transactional bill payment issues/complaints/discrepancies for branches and franchises in a timely manner, including communicating with billers (LIME/FLOW etc.) and banks to bring about resolution to issues and discrepancies.

l) Oversees and ensures accuracy of void processing procedure.

m) Manages user logins for supervisees.

n) Ensures that the Branch’s bill payment records and files are accurate, maintained and secured in a safe manner.

o) Assist the Operations Manager with on-site/phone training/ongoing training on bill payment software for new/existing franchisees.

p) Performs clerical duties necessary for the completion of assigned tasks.

q) Provides and ensures that appropriate customer service (internally and externally) is delivered efficiently.

r) Performs any other related duty assigned from time-to-time.

AUTHORITY/SUPERVISION EXERCISED

– Recommends disciplinary actions in keeping with the Labour Laws of Jamaica.

– Monitors assigned staffs’ performance and coaches and monitors them in an effort to improve performance.

– Provides for and ensures that all new/existing staff is trained to a suitable level.

– Carries out performance appraisals according to established schedules.

ACCOUNTABILITIES

‒ Ensures that there is adherence to client specifications and high level of accuracy is maintained by branch staff. Communicates directly to staff on errors uncovered or processes in need of improvement and directs staff on the appropriate action.

‒ Maintains technical knowledge of operations, and how operation relates to other operating areas.

‒ Performs any work/tasks of the unit where volume or absence warrants immediate involvement to ensure appropriate levels of delivery and customer service is achieved.

‒ Ensures all incident reporting is completed within the required deadlines.

‒ Ensures compliance measures are identified/implemented understood by staff.

‒ Reports any irregular/suspicious activities or breaches to the appropriate authority/department/unit .

‒ Participates in all Audits (at the designated level) as required.

‒ Monitors and ensures that high quality customer service is offered by the Unit and that the company’s service standards are maintained.

‒ Ensures that custodial items (Cash, Stamps, Logbooks etc.) are properly secured

‒ Carries out necessary end-of-day accounting activities (Bill Payments).

‒ Maintains confidentiality of the company’s information.

‒ Attends all required meetings.

REQUIRED QUALIFICATIONS

– Associate Degree or Diploma in Business Administration or ACCA –CAT

– Recognized training in Supervisory Management

- Three (3) years working experience in retail environment in a similar capacity

or in a financial institution in a related position.

Send application and resume to : primejobpostings@gmail.com

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Accounts Receivable Team Lead